European Union Subscription Cancellation Policy

If you are a consumer who has signed up for a new, paid subscription and are located in one of the countries listed below, you have a right to cancel your subscription within 14 calendar days. If you exercise this right, we will refund the subscription fees you have paid and your account will downgrade to the free plan.

How to Exercise this Right

You must exercise this right of cancellation by sending a written notice of cancellation to [email protected] or contacting convert5 in writing at Unit 10 Appleby Business Centre, Blackburn BB1 3BL, United Kingdom, and providing the following details:

Your account username
Your country
That you want to cancel your subscription under this cancellation policy
You may also exercise your right of cancellation by completing this cancellation form and submitting it to us in accordance with the instructions on that form.

You do not need to provide a reason why you are cancelling, but we would be interested in hearing why.

If you have sent us this notice within the applicable time frame, your subscription payment will be reimbursed within 14 days of your sending of the notice of cancellation.

If the time periods above have lapsed, you may still cancel auto-renewal on your account by following these instructions.

Applicable Countries

The 14-day time period starts on the date you receive an email confirming your subscription is active. This cancellation policy applies to the following countries:

Austria, Belgium, Bulgaria, Croatia, Cyprus, Czech Republic, Denmark, Estonia, Finland, France, Germany, Greece, Hungary, Ireland, Italy, Latvia, Lithuania, Luxembourg, Malta, The Netherlands, Poland, Portugal, Romania, Slovakia, Slovenia, Spain, Sweden, The United Kingdom.